Frequently Asked Questions ?
General Questions
What is amaakon?
amaakon is a family-run business dedicated to providing problem-solving products at
affordable prices, serving customers across India and worldwide
Where is amaakon based?
We are based in Lucknow, Uttar Pradesh, India, but we proudly serve customers in India, Saudi
Arabia, UAE, USA, Oman, Qatar, and Kuwait.
Are your products authentic?
Yes, all products sold on amaakon are carefully curated, tested, and 100%
genuine.
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed
to checkout. You’ll receive an order confirmation email once your purchase is
complete.
How do I contact customer service?
You can reach us via email at support@amaakon.com,
or WhatsApp us at +91 9005626213.
Shipping & Delivery
How long does order processing take?
All orders are processed within 3–10 business days (excluding weekends and holidays).
What are your delivery times?
· Standard Shipping: 7–10 business days
·Expedited Shipping: 3–7 business days
· Free Shipping: 7–21 business days
Do you offer international shipping?
Yes, we ship to India, Saudi Arabia, UAE, USA, Oman, Qatar, and Kuwait.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package
What if my package is delayed or lost?
If your package is delayed or appears lost, contact us at support@amaakon.com with your order number, and we’ll assist you.
Payment Related
What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and PayPal (for international orders).
Is Cash on Delivery (COD) available?
Yes, COD is available for selected locations in India, Saudi, Arabia, UAE, USA, Oman, Qatar, and Kuwait.
Is it safe to pay on your website?
Yes, we use secure payment gateways and encryption to protect your information.
Returns & Refunds
What is your return policy?
We offer returns within 7 days of receiving your order, provided the product is unused, undamaged, and in its original packaging.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.
Is it safe to pay on your website?
Yes, we use secure payment gateways and encryption to protect your information.
